Question 1

What is the difference between the Sea Salt Soaps and the Original Body Soaps?

Accepted Answer

Our Sea Salt soaps are made with 50% sea salt in order to give you a rich lather that doesn't get slimy for use on hands and face (also great for shaving). The bar is quick dry so it won't leave a mess on your sink.
 
Our Original body soaps are meant to give you extra moisture that lasts so they are formulated with a higher amount of skin nourishing oil. These are meant to be used in the shower and are great as a low waste body wash!

Question 2

Can I shop in store?

Accepted Answer

Unfortunately, we are online only! However, you can find us at vendor shows throughout the year. Check out our social media channels to see where we will be heading next.

Question 3

How long will it take for my order to be shipped?

Accepted Answer

We are doing our very best to send out orders within 2-5 business days from date.

Question 4

Do you ship internationally?

Accepted Answer

We do not ship internationally at this time. It is hard to accurately price international orders and in many cases there are fees applied by Customs. We appologize for this inconvenience.

Question 5

Can I return an unopened product?

Accepted Answer

Absolutely No Returns, due to the fact that our products are for personal use. We do not resell a product that has been out of our supervision (even if it's claimed "unopened").
We appriciate your support and understanding!

Question 6

Can I get a refund if I am not satisfied with my product?

Accepted Answer

Springwater soaps takes pride in providing our customers with the best quality handmade products. If you are not satisfied with a product, we would like to hear it, as we strive to continue improving the quality of our products and build on the satisfaction of our customers.
 
Please contact us at: 1-705 252 7274 or by email
 
We appreciate your input!

Handmade Natural Soap & Vegan Bath Products, Made in Ontario, Canada

Frequently Asked Questions